Module 1: Demonstrate Physical Intellect

“The visible interpretation of the mental state” 
(How someone feels on the inside is reflected in their actions and attitudes)

 

• Recognise high and low road reactions

• Recognise emotional states of others and demonstrate appropriate behaviour

• Analyse and identify facial expressions

• Identify positive and negative dialogue

• Discover personal explanatory style

• Evaluate and utilise optimistic attitudes

• Utilise critical thinking skills to evaluate set-backs

• Action positive internal dialogue to overcome set-backs

• Analyse social networks 

• Identify the importance of the five senses in creating personal boundaries

• Recognise personal, social and emotional boundaries

• Evaluate the benefit of creating personal boundaries 

• Choose happiness using gratitude and mindfulness.

• Recognise and appreciate personal strengths

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Module 2: Utilise Appropriate Business and Social Manners

“Recognise and exercise the rules of engagement in social, business and cultural environments while observing consideration for the individual”

 

• Research the development of tribal behaviour in humans

• Identify the origins of cultural practices

• Recognise group rules and individual roles within the group structure

• Analyse the validity of the stereotype

• Identify behaviours associated with specific events within a culture

• Differentiating Etiquette and Manners

• Learn international cultural manners and accepted practices

• Develop and apply cultural attunement

• Apply the time/space/context concepts to a cultural situation

• Identify the human grooming process

• Apply appropriate introduction protocols

• Analyse the structure of small talk

• Recognise the benefits of small talk

• Demonstrate confident social dining skills

• Recognise and apply inclusive interactions

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Module 3: Personal Presentation and Dress Codes

"Recognise that every situation has a dress code as part of the human group process”

 

• Analyse the theory and purpose of the first impression

• Analyse and utilise the principles of the successful first impression

• Recognise the value of implementing a dress code when interacting in groups

• Identify the three rules of personal presentation

• Identify the four levels of the business casual dress code

• Recognise a business dress code using identifying markers

• Analyse the purpose and application of social dress codes

• Identify dress codes for specific social events